Order Tracking
Shipping
Product Questions
Care and Maintenance

Order Tracking

Track your order here using the details that were sent to you in your order confirmation.

Can't find it? Search "BladesPro" in your email inbox. This is the best, fastest place to get an update on your delivery. This is the best, fastest place to get an update on your delivery.

For expected delivery times, see Shipping. For customs info, see Customs.

Please keep in mind that shipping can take a few days to update, depending on business vs non-business days, and shipping timeframes.

We strive to provide the very best shipping times and to keep you completely up to date with the progress of your order. If you’re not comfortable with the shipping estimates or time for delivery, then please do reconsider making a purchase. We’d love to have your business, but if you’re looking for next day delivery, then we’re probably not the company for you. As we work with suppliers all over the world to bring you the best quality at the best prices, this means the shipping can take a little longer (but not always). If you’re OK with our delivery times, great! And we hope you love shopping with us.

Shipping

We find it more efficient to send items separately. As we work with various suppliers, who will often send items at different times, and sometimes even on different days, we dispatch individual items as soon as possible, instead of delaying an order by waiting for all items to arrive. As such, your items may be shipped separately.

Product Questions

Yes, we are able to offer engraving for sword blades. This is a great way to personalise the sword for you, or add a personal touch as a gift. What we can offer at this time, is 'simple' engraving, as follows:

Simple Engraving - Yes
Where you'd like a word or phrase engraved onto the blade of your sword, we can do this for you at a small extra cost. To do this, click the "Add Engraving" link on the sword's product page, which will take you theEngravingpage. There, you can add up to 15 characters in English, Japanese or Chinese. If you're unsure, feel free to contact us before placing your order and we'd be glad to help with your particular case. You can opt for vertical engraving downthe blade, or horizontal engraving acrossthe blade -here's an image to visually illustrate those two options.

Complex engraving - No
For more complex engraving, such as a dragon, image or other design, this is not something we're able to offer at this time. We suggest placing your order, and once it arrives you can visit a local engraver (for example at a shopping center in your area) and request the engraving there.

No problem! As above, by default our swords come sharpened to a ‘functionally sharp’ level (except Bleach swords, see above). If you’d like us to deliver your sword Unsharpened, we can do that - just select the "Blunt" option on the product page when you place your order (you'll see an option for "Sharp" and "Blunt" on every sword product page). If you have any particular requests, feel free to add them to the order notes; alternatively you can contact us with any questions.

Bleach swords come blunt by default, but you can choose to have it delivered sharp instead - you'll see an option when you place your order.

Care and Maintenance

Why was my sword delivered with oil?
To keep the blade in great condition and avoid any rusting, swords are delivered well-oiled.

Should I apply oil to my sword?
Yes, it's a great idea to oil your sword's blade to keep it in good condition. Please see our Sword Maintenance Guide: Guidelines on sword maintenance (if you scroll down a bit you'll see the section on oiling a sword)

Do swords come sharp?
By default, all swords, except Fantasy swords (such as Bleach, Demon Slayer, etc.) are delivered ‘functionally sharp’.

This means, for example, they are sharp enough to cut bamboo or tomatoes - not that you would, but just to give you an idea of the sharpness!

They are not super sharp, so they can't cut very hard items like bone or metal. This is for safety reasons. We thoroughly recommend being professionally trained in correct sword handling techniques before attempting any sort of cutting.

In summary, all swords come functionally sharp by default, except for Fantasy Swords which are blunt by default.

I would like my sword sharp/blunt
You can choose the sharpness of your sword when you place your order for free on the product page.

If you’d like us to deliver your sword unsharpened, we can do that - just select the "Blunt" option on the product page when you place your order (you'll see an option for "Sharp" and "Blunt" on every sword product page). If you have any particular requests, feel free to add them to the order notes; alternatively you can contact us with any questions.

Do you take orders by phone?

As we’re an online company in order to bring you the best range at the best prices, we currently don’t have a service to take orders over the phone. However, we are more than happy to help you via email if you need any help or would like to place a unique order. Feel free to contact us and we’re happy to help.

I’d like to return my item, is this possible?

Please see our Shipping and Returns page for our information.

Is there a minimum age to purchase a product from BladesPro?

Yes, you need to be of legal age in your country. In the USA this is 18 years of age.

Please see our Terms and Conditions for our information.

What forms of payment do you accept?

We accept all major credit cards (MasterCard, Visa and American Express), as well as PayPal. These options will be available to you at checkout.

Is your website secure?

Yes, absolutely. We never store your credit card information, and our website is backed by PCI Level 1 Compliant software, which is the highest level of security in existence. We also use an SSL certificate, which means your transaction is private and secure.

Are the products on this website US Legal?

Please see our legal information - click here.

What about customs? Will my item be detailed / will there be customs charges?

Most orders will not incur customs charges (with the exception of some orders totalling over $800 USD). For all inquiries related to customs, please see our customs information on the FAQ page - click here.

Are there any restrictions on addresses?

For safety reasons, we are unable to deliver to schools or other addresses we deem unsafe. Please do not provide a school address - if you do, we may contact you to arrange delivery to an alternative address. Other address we may deem unsafe include nurseries, hospitals, day-care centers, churches, or government buildings, and other addresses at our discretion. If we see such an address on your order, we'll contact you to attempt to arrange delivery to a different address.

My Item was stolen, can I get a refund?

Unfortunately, we aren't responsible for lost or stolen items.

After orders leave our warehouse and are en route to the delivery address, the package is in the hands of the shipping company.

As such, in case of any issues such as non-delivery or potentially stolen items, it's up to you as the customer to submit a claim directly with the shipping company and follow their guidelines on a resolution. We are here to help with the process (for example where/how to submit such a claim), as below, but the responsibility of submitting the claim would rest with the customer, and responsibility for responding to it, with the shipping company.

USPS recommends waiting 14 days before assuming a package is lost. After 14 days, please contact the shipping company's customer service team, as follows:

- UPS: Phone 1-800-742-5877 or click here to submit a claim.
- USPS: Phone 1-800-275-8777 or click here to submit a claim.
- SF Express: Phone 1-855-901-1133 or click here to submit a claim or contact SF Express.

My Package Was Marked as Delivered, but I Haven't Received It

Sometimes, shipping carriers mark a package as 'delivered' even when it may still be in transit. Please give them some time to update the details; the item is most likely on its way to you. If you believe your package has been stolen, please file a claim directly with the shipping provider.