Order Tracking
Shipping
Product Questions
Care and Maintenance
Other Questions
Do you take orders by phone?
As we’re an online company in order to bring you the best range at the best prices, we currently don’t have a service to take orders over the phone. However, we are more than happy to help you via email if you need any help or would like to place a unique order. Feel free to contact us and we’re happy to help.
I’d like to return my item, is this possible?
Please see our Shipping and Returns page for our information.
Is there a minimum age to purchase a product from BladesPro?
Yes, you need to be of legal age in your country. In the USA this is 18 years of age.
Please see our Terms and Conditions for our information.
What forms of payment do you accept?
We accept all major credit cards (MasterCard, Visa and American Express), as well as PayPal. These options will be available to you at checkout.
Is your website secure?
Yes, absolutely. We never store your credit card information, and our website is backed by PCI Level 1 Compliant software, which is the highest level of security in existence. We also use an SSL certificate, which means your transaction is private and secure.
Are the products on this website US Legal?
Please see our legal information - click here.
What about customs? Will my item be detailed / will there be customs charges?
Most orders will not incur customs charges (with the exception of some orders totalling over $800 USD). For all inquiries related to customs, please see our customs information on the FAQ page - click here.
Are there any restrictions on addresses?
For safety reasons, we are unable to deliver to schools or other addresses we deem unsafe. Please do not provide a school address - if you do, we may contact you to arrange delivery to an alternative address. Other address we may deem unsafe include nurseries, hospitals, day-care centers, churches, or government buildings, and other addresses at our discretion. If we see such an address on your order, we'll contact you to attempt to arrange delivery to a different address.
My Item was stolen, can I get a refund?
Unfortunately, we aren't responsible for lost or stolen items.
After orders leave our warehouse and are en route to the delivery address, the package is in the hands of the shipping company.
As such, in case of any issues such as non-delivery or potentially stolen items, it's up to you as the customer to submit a claim directly with the shipping company and follow their guidelines on a resolution. We are here to help with the process (for example where/how to submit such a claim), as below, but the responsibility of submitting the claim would rest with the customer, and responsibility for responding to it, with the shipping company.
USPS recommends waiting 14 days before assuming a package is lost. After 14 days, please contact the shipping company's customer service team, as follows:
- UPS: Phone 1-800-742-5877 or click here to submit a claim.
- USPS: Phone 1-800-275-8777 or click here to submit a claim.
- SF Express: Phone 1-855-901-1133 or click here to submit a claim or contact SF Express.
My Package Was Marked as Delivered, but I Haven't Received It
Sometimes, shipping carriers mark a package as 'delivered' even when it may still be in transit. Please give them some time to update the details; the item is most likely on its way to you. If you believe your package has been stolen, please file a claim directly with the shipping provider.
After orders leave our warehouse and are en route to the delivery address, the package is in the hands of the shipping company.
As such, in case of any issues such as non-delivery or potentially stolen items, it's up to you as the customer to submit a claim directly with the shipping company and follow their guidelines on a resolution. We are here to help with the process (for example where/how to submit such a claim), as below, but the responsibility of submitting the claim would rest with the customer, and responsibility for responding to it, with the shipping company.
USPS recommends waiting 14 days before assuming a package is lost. After 14 days, please contact the shipping company's customer service team, as follows:
- UPS: Phone 1-800-742-5877 or click here to submit a claim.
- USPS: Phone 1-800-275-8777 or click here to submit a claim.
- SF Express: Phone 1-855-901-1133 or click here to submit a claim or contact SF Express.
My question isn’t answered here, what should I do?
If you have any other questions, feel free to contact us and we’re happy to help.