Terms and Conditions
For refund or return requests, please contact us within 14 calendar days after your tracking number has been marked as "delivered". Requests received later than 14 calendar days after delivery, will not be eligible.
Some items can be damaged during transport. If your item arrived with a fault, appears damaged, or is significantly different to the description, to help us process your request, we may ask for photos or other documentary evidence as proof, so we can best diagnose the problem and work on a solution for you.
If the damage can be easily fixed or replaced, a replacement will be sent at no additional cost. No refunds will be issued in this case. The most common issues are a cracked saya or a bent blade for our replica swords as they are only half tang. In these cases, a solution or replacement will be offered to rectify the issue.
If a sword is completely damaged and the issue cannot be fixed, a refund or exchange will be approved. In this case, an RMA Number (Return Merchandise Authorization Number) will be provided, along with instructions to complete your return. If we approve a refund, the money will be returned to the same method of payment used to make your purchase, after we receive the goods back.
Item must be received within 14 days after the RMA Number has been approved and assigned. The customer will be responsible for the return shipping cost.
If you need to cancel your order, please contact us within 24 hours of placing your order. This is because we aim to dispatch all orders within 24 to 48 business hours after receiving the order. If you contact us after it's been shipped, we are not able to recall the order.
If you have found an issue in quality or craftsmanship with a product from us, please contact us immediately and we will repair or replace it, at our discretion. Products that have been subject to abuse are not eligible under this guarantee. Products on our site are described as accurately as possible, but occasional slight variations in measurements, colour, or design may occur.
Any remedy for an unintentional error in the description, pricing, or availability is at our discretion.
Orders will be shipped within 4 business days, with the exception of custom and back ordered products. Delivery in most circumstances takes 7-20 business days. More information on shipping times can be found on our Shipping page.
If an item is sent to the wrong address due to an incorrectly stated address in your order (by you), you can repurchase the same item to the new address, or, wait to see if the package is returned to us safely, and then pay for additional shipping to a new address. Please notify us as soon as possible of any errors in your shipping address. Once an item is in possession of the Postal Service, we are not able to retrieve, redirect, or otherwise interfere with the shipment to its destination. We are not responsible for items that are not insured or that have tracking numbers that fail to update to a delivered status, for any reason, including system errors. We will not issue refunds or be held liable for lost, stolen, or confiscated items. NO EXCEPTIONS.
Because we want to be fully transparent, we'd like to lay out some key information for you as it relates to customs. To bring you the best products at the best prices, we ship from suppliers all over the world. Depending on what you're ordering, and where you live, your order may arrive to you through customs. The section below clarifies how this works, and what you should know.
Orders under $800 USD will generally not incur customs charges. For orders over $800 USD, the following may apply.
Because customs isn't something we can control in any way, we're not able to add customs or duties to invoices. (If we did that, it wouldn't really be fair for our customers, since not all orders incur customs charges -- in fact, many do not).
As the buyer, you are solely responsible for paying all fees such as taxes, duties, or other costs added to your shipment by customs within your country (including the USA). More information on this is below. We are not able to lower pricing on your customs forms, as this is illegal, and we always want to do the right thing.
As the buyer, you are also responsible of making sure that the items we ship are legal/allowed to be shipped into your country, and you do so at your own risk. As above, some of our items ship from outside the USA, as we work with a range of providers throughout the world, to bring you the best products at the best prices. As such, USA orders may (or may not) incur customs charges. Usually, orders under $800 USD will not incur customs charges. For more detail on this, please see below.
We will not issue refunds or be held liable for lost, stolen, or confiscated items. This includes items shipped to the USA. With that said, if you have any issues with a shipment through customs, and aren't sure what to do, please contact us and we will do our best to help you.
If required, customs will contact you via mail or email. They'll let you know next steps in clearing any customs charges (as above, this will usually only apply to orders over $800 USD). Other than that, if you have any questions, just contact us.
On occasion, due to popular demand, some items may be unavailable or on backorder. Some products are more likely to become back ordered than others. Some products may have wait times from 2 weeks to 2 months if back ordered. In the extreme cases, this can be due to exceptionally high demand, if the manufacturer has sold out, and is waiting for a new production run. This delivery time does not include any excessive delays due to customs. If you feel your order is taking too long, please feel free to contact us, and we will update you on shipping times or current stock levels.
We accept credit cards (Visa, MasterCard and American Express), and Paypal.
By placing an order the buyer represents that he or she is an an adult of legal age (18 or over in the USA) and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was lost by common carrier without insurance requested or seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.
For safety reasons, we are unable to deliver to schools or other addresses we deem unsafe. Please do not provide a school address - if you do, we may contact you to arrange delivery to an alternative address. Other address we may deem unsafe include nurseries, hospitals, day-care centers, churches, or government buildings, and other addresses at our discretion. If we see such an address on your order, we'll contact you to attempt to arrange delivery to a different address.
All products listed on our website are legal in the USA. Compliance with local, state and federal laws and/or statutes is the sole responsibility of the purchaser.
As per the above "Disclaimer" section, it is the customer's responsibility to ensure they are of legal age when purchasing a product from this website, and to use it in a legal, responsible manner. References for key points (but not an exhaustive list) are provided below.
All products sold on our website are legal in the USA, provided that you are over 18, do not carry it in a public place and use it only for display or personal use, never against anyone or as a weapon.It is an offence to carry a sword in a PUBLIC PLACE without good reason. All persons purchasing from this website must be over 18 years of age. It’s legal to own swords. It’s not legal to carry them in public ‘without reasonable excuse’. That would be for example, taking it home after buying it, taking it somewhere to sell it, or using it for a re-enactment or a play.Compliance with local, state and federal laws and/or statutes is the sole responsibility of the purchaser. Check your state's laws at the link below to see whether or not you are able to carry a sword, and other specific, state-based laws: https://www.akti.org/state-knife-laws/