I spoke to a man called Tristan when discussing the engraving characters and design, he was helpful and enthusiastic thoughout, and at no point put any pressure on me to finalise the order. He reassured me on my translation of the kanji&katakana (for the engraving) and gave well explained & visual representation of what the finished design would be.
I had initially made a mistake with the order, which they contacted me about initially, they were very helpful in the later alterations I wished to make and even issued a new 10% discount code for me to use as the previous one had since expired.
I had confidence in the company throughout and am extremely happy with the finished product, they even carved out a space in the packaging to include a complimentary stand for the wakizashi.
Of course, I can't guarantee they could do that everytime, but it was a lovely touch to complete a beautiful and well anticipated present.
A great product, and outstanding customer service.
Thank you all very much